Return Policy

If you encounter any issues with your order, we’re here to help. Please review our return policy below.

Eligibility for Returns

1. Damaged or Defective Items: If the product you received is damaged, defective, or incorrect, you are eligible for a return or exchange. Please get in touch with us within 7 days of delivery to initiate the process.
   
   
2. Unopened and Unused Products: We accept returns for unopened and unused products within 7 days of delivery, provided the original packaging is intact and in resalable condition.
   
   
3. Non-Returnable Items:

Products that have been used, opened, or tampered with.

Return Process

1. Contact Us: Reach out to us through the Contact Us page on our website. Please provide your order number and a brief description of the issue.
   
   
2. Approval: Once your return request is approved, we will provide detailed instructions, including the shipping address.
   
   
3. Packaging: Ensure the product is securely packaged to avoid damage during transit.
   
   
4. Shipping:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect product).

We recommend using a reliable courier service and sharing the tracking details with us.

Refunds and Exchanges

Refund Options:

• Refunds will be processed to the original payment method or provided as store credit, as per your preference.
• Refunds typically take 7-10 business days to process after receiving and inspecting the returned item.
  

Exchanges: If you wish to exchange an item, please specify the replacement product when initiating your return request. Exchanges are subject to product availability.

Note:

• Ensure all returns are initiated within the specified 7-day window.
  
  
• Budget Diapers reserves the right to deny returns or refunds if the returned item does not meet our policy criteria.

We value your trust and aim to provide a seamless shopping experience.

For any questions or concerns, please don’t hesitate to reach out to us.